The following information explains our policy regarding the personal information we collect about you.
1 - Statement of Intent
Certain sections of the website request that you supply your personal information (i.e. your e-mail address, name, contact details) so that you may
utilise the services on our site and by entering these details you enable us to
provide you with the services you select (such as sending us an order for goods).
Whenever you supply this information, Bond and Bywater will treat
the information in accordance with this policy and will act in accordance with
current Internet best practice.
2 - Information Stored Regarding Site Visitors
During the course of any visit to this website, the web pages you see, together
with something called a cookie, are sent to your computer (see "What are
Cookies?" in point 3 below for more on this). The majority of web
sites on the Internet (if not all) do this, as cookies allow the website
publisher to do useful things like find out whether the computer / its user has
visited the site before. This is done on a repeat visit by checking to see if a
cookie has been left there on a previous visit.
Any information that is supplied through cookies can help us to provide you with
a better service. The Bond and Bywater site utilises cookies to
maintain the shopping cart system we provide - items you select to purchase
from our online catalogue are stored in cookies. The cookies remain on your
computer until either your order is submitted to us, or a period of 7 days
passes (by setting the expiry period of 7 days, you may return to our site
within that period to complete your unprocessed order).
3 - What are Cookies?
When you use the Bond and Bywater website shopping cart system, your
computer will automatically be issued with a cookie. Cookies are text files
that identify your computer to our web server. Cookies themselves do not
identify the individual user (you), just the computer used.
Cookies themselves only record the products you have selected to buy and are
only valid for a specific period of time (in the case of our shopping cart, the
period is 7 days). Users have the opportunity to set their computers to accept
all cookies, to notify them when a cookie is issued, or not to receive cookies
at any time. The last of these, of course, means that certain personalised
services cannot then be provided to that user.
Cookies are not set by our site until you either wish to use our shopping cart
system, or request to use any of our login procedures available on the site.
Cookies are not used, or set by the Bond and Bywater site without good
reason - you can still browse our site anonymously until such time as you
request one of the previously mentioned facilities.
4 - Storage of your Personal Information
The Bond and Bywater website typically requests information in the way
of forms held within the pages on this site. The data we collect, such as
personal / contact information, is collected by us in a fair manner - that is
we explain how we will use that data at the point of collecting it.
Data collected by us will never be passed on to third parties, or used without
your consent. The only exception to this is when we are legally obliged to
5 - Posting of Offensive or Inappropriate Information
If you post or send offensive or inappropriate information anywhere on the Bond and Bywater website, or otherwise engage in any disruptive behaviour on
the site, where we consider such behaviour to be serious and / or repeated, Bond and Bywater can use whatever information is available to it about you to
stop such behaviour. This may include informing relevant third parties
such as your employer, or e-mail service provider about the content and your
6 - Information Retention
We will hold your personal information on our systems for as long as you use the
service you have requested, and remove it in the event that the purpose has
been met. In addition, we will ensure that all personal information supplied is
7 - Handling of Sensitive Data Transmitted to and from this Site
Certain sections of the website require that you enter sensitive information
(such as credit card details when purchasing online with us) and wherever this
takes place, we have taken all steps to ensure that the data is handled
securely using https (SSL/TLS) secure connections. The https secure connections
use 128-bit high encryption to ensure all transactions are conducted securely
between your web browser and our system. Look for the padlock in the
bottom-right corner of your browser when accessing secure pages - this will
provide confirmation of our identity by a third party.